Frequently Asked Questions
Below you can find solutions to commonly asked questions. Read through to find solutions for account use, shipping, site, and payment questions.
Placing an Order
What Do I Need To Complete An Order?
You will need a valid email address, a valid credit card or PayPal account, and an accurate shipping address.
How Do I Place An Order?
Can I have a different shipping address than billing address?
Yes, simply make sure your billing information matches the method of payment. You will still receive your invoice & tracking information via the email the order was placed with.
We do offer wholesale pricing, or ‘Business to Business,’ which you can apply for here. We will have a subdomain website coming soon, with wholesale-user access. When you apply for the business to business program, you will receive an email from WWC with more information.
Is My Payment Secure?
Our checkout process runs through PayEazy Gateway, the secure industry standard in the eCommerce world. When an order is placed, the payment information is encrypted while processing your order. This means that it is protected and not readable until it is received by the payment gateway.
Can I Order & Send A Gift?
Yes. When checking out, make sure your billing information matches the payment-method information, and select, ‘Ship to Different Address.’ You can fill out you desired gift message, and optionally add a gift-wrap to the order placed. The package will not include the invoice, only the gift message. The invoice will be sent to the email the order is placed with, along with the tracking information once the order is shipped.
Will I receive order updates?
Once the order is placed, you will first receive an email of your order confirmation which will include your invoice. Once your order ships, you will receive another email with the tracking information. Depending on order-size, the order will shipping via USPS or UPS, but your order tends to ship 1-2 business days after placement, unless expedited, or you will receive an email notification of the product on back-order.
Where Is My Order?
After you place an order, it will ship in 1-2 business days unless expedited, or unless there is a product on back-order. As soon as the order is shipped, you will receive an email which includes the tracking information. If the product is on back-order, you will receive an email shortly after order placement with more information.
When should I expect my order to be delivered?
Standard shipping can be expected to arrive 2-6 business days depending on your location, and the order size. Larger orders may ship ground, which can arrive 2-6 business days depending on your location in the US, although more orders placed ship via USPS Priority Mail, which is 2-3 business days across the states.
Where will the package be delivered?
The package will be delivered to the address provided when checking out. If you have special instructions for the mailman (back steps, front porch, etc.), please use Address Line 2 when checking out. If no explicit instructions are included, the mailman will deliver the package to the normal mailing position of your residency.
Can you request an order to be delivered on a specific date?
Yes – simply include this as a request while checking out. Please order at least a week in advance of the desired date of delivery, so we can plan & ship accordingly.
Where can an order be shipped to?
We currently ship to all U.S. states, territories, APO & FPO boxes.
Warm Weather Packaging?
We offer warm weather packaging as an add-on while checking out. If this option is purchased, we guarantee we will get your products to you in good order, no matter the temperatures. We use insulated shipping containers, and frozen, re-usable gel packs, which are wrapped, to ensure your order will be unaffected by the heat. If this option is not selected, we will not insulate or cool your package for transit, and are not responsible for any heat-related issues (melting) mid-transit.
My order melted, what do I do?
If you did not opt for Warm Weather Packaging while checking out, we will not accommodate for any heat-related issues. If you did purchase this add-on, then please contact us via phone or email, and we will get a replacement out after connecting further.
Coupons & Gift Cards
Can I Use Coupons?
While checking out, make sure your coupon code is valid, and type it in to the proper field in the cart page. Some coupons will require certain restrictions such as an order minimum, so make sure your cart total meets all requirements for the intended coupon.
My Coupon isn't working?
Make sure you have typed in the coupon code properly, as they are case-sensitive. Some coupons require an order-minimum as well. If all fields are properly filled out and you are still having issues, please reach us via phone or email and we will adjust the issue.
Can I find you on social media?
World Wide Chocolate will soon be on all social media platforms. Please allow for a few more weeks to connect with our social media pages, as we are working to properly engage and integrate all pages properly.
What is your newsletter?
WWC newsletter is an email subscription which provides messages when we incorporate new blog posts, content, & recipes. You also will receive promotional content including sales, coupons, and more.
How do I subscribe to your newsletter?
There are multiple places across the site to sign up for the newsletter, but you can also sign up for it here.
How do I unsubscribe from your newsletter?
With each newsletter email you receive, there will be a link to unsubscribe. Simply select the link within your inbox, and you will be unsubscribed.