MELTAGE, REFUND & RETURN POLICY
CONDITIONS OF USE
Welcome to our online store! World Wide Chocolate and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
When you visit World Wide Chocolate or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of World Wide Chocolate or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of World Wide Chocolate, with copyright authorship for this collection by World Wide Chocolate, and protected by international copyright laws.
World Wide Chocolate’s trademarks and trade dress may not be used in connection with any product or service that is not World Wide Chocolate’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits World Wide Chocolate. All other trademarks not owned by World Wide Chocolate or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by World Wide Chocolate or its subsidiaries.
LICENSE AND SITE ACCESS
World Wide Chocolate grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of World Wide Chocolate. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of World Wide Chocolate. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of World Wide Chocolate and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing World Wide Chocolate’s name or trademarks without the express written consent of World Wide Chocolate. Any unauthorized use terminates the permission or license granted by World Wide Chocolate. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of World Wide Chocolate so long as the link does not portray World Wide Chocolate, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any World Wide Chocolate logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. World Wide Chocolate and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. World Wide Chocolate reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant World Wide Chocolate and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant World Wide Chocolate and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify World Wide Chocolate or its associates for all claims resulting from content you supply. World Wide Chocolate has the right but not the obligation to monitor and edit or remove any activity or content. World Wide Chocolate takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from World Wide Chocolate are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For lost, delayed, or late shipments, a claim with the carrier must first be issued by the buyer to the mailing carrier and sent to WWC for review.
World Wide Chocolate and its associates attempt to be as accurate as possible. However, World Wide Chocolate does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by World Wide Chocolate itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY WORLD WIDE CHOCOLATE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WORLD WIDE CHOCOLATE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WORLD WIDE CHOCOLATE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WORLD WIDE CHOCOLATE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM WORLD WIDE CHOCOLATE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WORLD WIDE CHOCOLATE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting World Wide Chocolate, you agree that the laws of the state of DEFINE_STATE, DEFINE_COUNTRY, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and World Wide Chocolate or its associates.
Any dispute relating in any way to your visit to World Wide Chocolate or to products you purchase through World Wide Chocolate shall be submitted to confidential arbitration in DEFINE_STATE, DEFINE_COUNTRY, except that, to the extent you have in any manner violated or threatened to violate World Wide Chocolate’s intellectual property rights, World Wide Chocolate may seek injunctive or other appropriate relief in any state or federal court in the state of DEFINE_STATE, DEFINE_COUNTRY, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to World Wide Chocolate. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Our orders tend to ship next business day unless a product is out of stock or something is waiting to be repackaged. If there will be a delay, we will reach out to you via email. Free Standard Shipping arrives in 2-6 business days (depending on your location and order size) and Expedited Shipping option arrives in 2-3 Business Days.
WARM WEATHER PACKAGING (WWP):
Here at World Wide Chocolate we offer Warm Weather Packaging (WWP) year round which includes an insulated shipping container, as well as frozen & reusable gel packs. In the warmer (summer) months, we set the default option to ‘yes,’ but you as a consumer can ‘opt out’ if you are purchasing dry products which will not melt, if your weather is not hot, or if you simply do not want the add-on. In the cooler months, we set the default to ‘no,’ and leave it up to the consumer as to whether or not they would prefer the add-on for their product(s) transit.
If you place an order without WWP and the product melts in transit, World Wide Chocolate will not accomodate for the issue. Melted chocolate can still be tempered back to a usable state, and the fluctuation in temperatures will not affect the taste if properly tempered back after melting.
Looking for more information on whether or not you should purchase the add-on? Read our WWP Guide here.
No Delivery Dates, Nor Timelines, are Guaranteed.
When your order ships, you will receive the tracking # via email. Post-shipment, WWC does not actively monitor delivery transit; you must monitor your own tracking/delivery after receiving the tracking number from WWC.
We do not actively monitor your tracking numbers. If you order is marked delivered, but is not there, first check in with neighboring addresses/parcel boxes to ensure it is not close by. If it is not, you must report this missing package to WWC within 48 business hours. If you contact us regarding a missing package after the 48-hour period, we cannot do anything to assist.
Please Call or Contact with Questions